Big Data at Frankfurt airport. Dr Roland Krieg.

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Fraport AG Frankfurt Airport asks whether Big Data exists at airports & how we can use it to improve the passenger experience & business performance

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Insight:
In an informative article on International Airport Review, Dr. Roland Krieg, Senior Executive Vice President of IT at Fraport AG Frankfurt Airport, asks whether Big Data exists at airports and how we can use it to improve the passenger experience and business performance.

Dr Krieg writes: To collect, store, correlate and analyse data from all the different systems properly and efficiently, it is necessary to follow a few architectural principals:

– Whenever you use business intelligence, use it based on one central data warehouse. One should avoid analysing data in different operational systems. This is the only way to get consistent results the management can rely on

– Business intelligence for non-operational systems could be done on a different IT basis, but then the relevant financial, administrative and commercial data must also be duplicated to the central data warehouse

– Develop a clear staging process between the operational systems and the data warehouse. For example, this helps by consolidating data from and standardising reference data across multiple source systems. Airports should not underestimate the effort required for the staging process

– Base your analysis on a stable and detailed process model. This is important for the right conclusions

– Use the opportunity to combine data from different processes to get a ‘bigger picture’ of your business.

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